How to achieve customer satisfaction 1 make pricing open and honest price is a crucial component of any customer experience how much a customer pays for 2 onboard new customers with educational content and training some products are easier to learn than others and some 3 offer 24 7 . 4 key customer satisfaction metrics 1 overall satisfaction measure attitudinal example question overall how satisfied are you with la jolla grove 2 loyalty measurement affective behavioral would you recommend la jolla grove restaurant to your family and 3 a series of attribute . Csat measures the level of satisfaction or dissatisfaction with your product or service usually customers rate their satisfaction on a scale of 1 3 1 5 or 1 7 csat score is the percentage number of satisfied customers who enjoy using your products and services they are likely to continue buying your offerings in the future as well. Generally methods of measuring customer satisfaction fall into 2 categories quantitative and qualitative quantitative research can be projected onto the market as a whole while qualitative research seeks out detailed and specific opinions from individual customers